| Description | ? Effectively responds to clients concerns and queries with courtesy and professionalism
? Communicates with customers via phone, e-mail or chat
? Assist clients with troubleshooting level 1 technical problems with course player or website
? Focuses on delivering a positive customer experience
? Strong interpersonal skills; professional, courteous, friendly, and empathetic
? Resolve complex customer issues
? Performs other duties as assigned by management.
? Maintain acceptable phone productivity statistics
? Bilingual preferred but not required (Spanish)
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